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The current Tsehay Industry Share Company (Kaliti Metal Products Factory); the former Kazi was founded by an Italian investor about 56 years ago which makes the factory pioneer in the sector. Its purpose was to provide resources for the construction sector, furniture industry and workshops as well. Besides, it was designed from its very inception to manufacture product that meets requirements set by local and international standards and communicate the same with its potential customers mainly designers, consultants, contractors and small scale workshop owners. In addition the factory publishes and distributed documents that specify the materials quality it uses as input, and also the product quality it manufactures, as a result it facilitated and enhanced understanding between the organization and the customers at large. The company prepares technical information about the resources it uses to produce different metal steel products and makes them available to users, especially consultants and contractors. Due to the reason mentioned above, durability of the products, trustworthiness to customers and company’s prompt response to questions and complaints from customers for the products it manufactures has made it preferred over other competing companies engaged in the same field of work.